Blue Dasher offers managed error monitoring of observability systems. We aim to lighten the load placed on engineering leaders to track, replicate, and document errors. We're perfect for mid-sized SAAS clients that need ongoing assessment and documentation of errors in their production services.
Using your observability system, we'll track, triage, and debug crashes (see example from Datadog's error tracking page below).
We’ll provide documentation on how to consistently replicate an issue, along with notes to get developers started on a fix (We’ve included an example below from a real bug in one of our Trello Power-Ups).
Our client's engineering leaders need to get comfortable with the health of their applications. Most observability systems have reporting tools that can help.
We can use out-of-the-box tools from your preferred observability system, or our business intelligence professionals can work with your team to build issue & error status reports.
It’s often difficult for the engineering team to know which errors are most impactful to users, but the support team is often keenly aware of the user’s pain points.
We view the support team as an invaluable resource in our issue assessment stage. We’ll set up a dedicated slack/teams channel for communication on potential issues discovered by customers.
